Frequently Asked Questions
Everything you need to know about your Caseoh Merch experience.
When will my order ship?
Most orders are processed within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items in their original packaging. Please contact our support team to initiate a return request.
How do I know which size to choose?
Each product page features a detailed size chart. We recommend measuring a shirt you already own and comparing it to our specifications for the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout.
How should I wash my merch to ensure it lasts?
To preserve the print and fabric quality, we recommend machine washing cold, inside out, and tumble drying on low heat or hanging to dry.