Returns & Exchanges
At Caseoh Merch Store, we want to ensure you are completely satisfied with your order. If your apparel doesn't fit or meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your items in their original condition.
Ship the Package
Drop off your package at any authorized carrier location and ensure you keep a copy of your tracking receipt for your records.
Receive Refund or Exchange
After our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing